Being told what to do can bring out the rebel in all of us. But, there is a technique that can assist – the “but you are free” technique. Researchers asked people on the street to donate money to a cause and 10.0% contributed. However, when the researchers added the words “but you are free […]
But you are free … Read More »
An ability to get along with, and influence, others is the single most important skill in business and in life. In injury management, this is crucial in achieving successful return to work with your client. In the book On The Front Foot, you will discover: key steps in building relationships fast why becoming a great listener
ON THE FRONT FOOT – 6 steps that fast-track getting someone back to work Read More »
It starts in the morning with questions like what shall I wear, what’s for breakfast … and then it may be what do I need to do today, how will I respond to that email, what are the next steps. Lunch becomes what do I feel like today, what errand shall I do first, why
Better questions = Better results Read More »
Our brains rely on shortcuts that simplify a hectic world. One shortcut is: “if there’s a reason, it must be valid”. When we hear or read “because” or “that’s why” it signals to our brain – hey, all good, there’s a reason. A famous study sent a researcher to a library with a copy machine.
It’s just because … nudging with reasons Read More »
A lot of us choose to avoid confrontation. This means that we avoid sharing our thoughts, and can be seen as not moving fast enough, hedging our bets or not saying what we plan to do. On the other hand, there is the person who loves to confront, to challenge and to win an argument
The Gentle Art of Disagreeing Read More »
How good we are at communicating can only be determined by the response. So what do we do when we have a very clear objective and message, and we are not sure of the response? Introducing the ‘softener’. The most obvious softeners are ‘please’ and ‘thank you’”. They are indicators of politeness and are necessary
I’m just a little curious… Read More »
We’ve all been there. We’ve just presented a great argument – we are all on the same page. And then we hear it: “This makes sense. I just need to discuss this with __________ So, it’s ok that they discuss it, it’s just, if you’d known, you would have taken a different tack. Fortunately, from
Who’s Making the Decision? Read More »
Language is super powerful and words can change how a person feels. There are phrases and words that open the door to doubt and uncertainty. There are words that imply some kind of necessity – words like: Should Must Ought to Have to Need to These words carry a weight with them. It is our
Shoulda, woulda, coulda – words that get us moving Read More »
