Being told what to do can bring out the rebel in all of us. But, there is a technique that can assist – the “but you are free” technique. Researchers asked people on the street to donate money to a cause and 10.0% contributed. However, when the researchers added the words “but you are free […]
But you are free … Read More »
An ability to get along with, and influence, others is the single most important skill in business and in life. In injury management, this is crucial in achieving successful return to work with your client. In the book On The Front Foot, you will discover: key steps in building relationships fast why becoming a great listener
ON THE FRONT FOOT – 6 steps that fast-track getting someone back to work Read More »
Oh, how we like to over complicate things. In the area of return to work, we have plans, strategies, standard letters, lawyers, rehab providers, doctors, specialists. Often, the client is so busy with appointments that there is no time for work! So let’s get clear on what one rule, above all others, will help to
The ONE rule that fast-tracks results Read More »
It starts in the morning with questions like what shall I wear, what’s for breakfast … and then it may be what do I need to do today, how will I respond to that email, what are the next steps. Lunch becomes what do I feel like today, what errand shall I do first, why
Better questions = Better results Read More »
Our brains rely on shortcuts that simplify a hectic world. One shortcut is: “if there’s a reason, it must be valid”. When we hear or read “because” or “that’s why” it signals to our brain – hey, all good, there’s a reason. A famous study sent a researcher to a library with a copy machine.
It’s just because … nudging with reasons Read More »
A lot of us choose to avoid confrontation. This means that we avoid sharing our thoughts, and can be seen as not moving fast enough, hedging our bets or not saying what we plan to do. On the other hand, there is the person who loves to confront, to challenge and to win an argument
The Gentle Art of Disagreeing Read More »
We’ve all been there. We’ve just presented a great argument – we are all on the same page. And then we hear it: “This makes sense. I just need to discuss this with __________ So, it’s ok that they discuss it, it’s just, if you’d known, you would have taken a different tack. Fortunately, from
Who’s Making the Decision? Read More »
The questions we ask ourselves, along with the questions we ask of others, have the ability to dramatically change our lives. Questions are incredibly powerful tools for effective communication. Let’s explore this by thinking about our own self-talk. Self-talk is really just a series of questions and answers. Think back to a recent time when
Communication is so much more than language. When we interpret what someone is saying, we process their message like this: Verbal 7% Tonality 38% Physiology 55% Or to put it another way the song we hear (communication) is made up of the lyrics (words), tune (tonality) and rhythm (body language).
How to be understood Read More »
In a world where we are constantly faced with new information, our brains create filters to decide what’s important (and requires action), and what’s not (and can be ignored). So how do we do this? What questions are we asking ourselves when we meet others or hear a new idea? Do you care about me
The three questions everyone is asking you right now Read More »
