An ability to get along with, and influence, others is the single most important skill in business and in life. In injury management, this is crucial in achieving successful return to work with your client. In the book On The Front Foot, you will discover: key steps in building relationships fast why becoming a great listener …
ON THE FRONT FOOT – 6 steps that fast-track getting someone back to work Read More »
Oh, how we like to over complicate things. In the area of return to work, we have plans, strategies, standard letters, lawyers, rehab providers, doctors, specialists. Often, the client is so busy with appointments that there is no time for work! So let’s get clear on what one rule, above all others, will help to …
Most of us are not good at not knowing. We like sure things and guarantees. And within the brain, a sense of uncertainty about the future creates generates a strong threat or ‘alert’ response in your limbic system. Your brain detects something is wrong, and your ability to focus on other issues diminishes. This is …
It starts in the morning with questions like what shall I wear, what’s for breakfast … and then it may be what do I need to do today, how will I respond to that email, what are the next steps. Lunch becomes what do I feel like today, what errand shall I do first, why …
How good we are at communicating can only be determined by the response. So what do we do when we have a very clear objective and message, and we are not sure of the response? Introducing the ‘softener’. The most obvious softeners are ‘please’ and ‘thank you’”. They are indicators of politeness and are necessary …
The questions we ask ourselves, along with the questions we ask of others, have the ability to dramatically change our lives. Questions are incredibly powerful tools for effective communication. Let’s explore this by thinking about our own self-talk. Self-talk is really just a series of questions and answers. Think back to a recent time when …
What are the needs that drive and shape all of our emotions, actions and our quality of life? Initially conceived by Tony Robbins, these six needs are shared by EVERYONE. It is how we meet them that counts. Use this knowledge to improve your relationships and general well-being. Use this knowledge to lead yourself and …
Understanding others – the six core needs we all share Read More »
We’ve previously discussed rapport building over the phone and what to start to look out for. You have a short amount of time to spend with each client, so how can you use it to get the information you need to be able to provide the best service? See how many tips you are already …
Building connection is a vital ingredient to communication. Sometimes we just ‘click’ and the conversation runs smoothly, it is enjoyable and the results are so much better than when the communication is tense and we fail to connect. So what about those of us who are always on the phone? We sometimes get feedback that …
Communication is so much more than language. When we interpret what someone is saying, we process their message like this: Verbal 7% Tonality 38% Physiology 55% Or to put it another way the song we hear (communication) is made up of the lyrics (words), tune (tonality) and rhythm (body language). …
