Our success isn’t about us. It’s about working with others to get THEM outcomes and solve THEIR problems. We achieve our own success as a result of that.
That means less about you, more about them. It means listening to understand and show curiosity, not listening to speak and tell. It means stepping into their shoes and seeing things from their perspective. Do this, and your results will skyrocket.
Please understand this: You will rapidly stand out as a customer service superstar when you make conversations about your client.
For most people, our favourite topic planet is ourselves (we all do it and it goes right back to human evolution).
All questions need to be about your client. All outcomes need to be discussed in terms of the benefits for your client. All problems solved must be solved for your client.